Caught Off Guard
We’ve all struggled at some point with a question that we weren’t expecting, much less prepared to answer. In this video, Tatiana Kolovou explains AND demonstrates approaches for handling this situation with composure, professionalism, and credibility. Buy time to think using a variety of techniques without long awkward pauses. Or simply ask the person for the time you need to prepare a useful response. If you don’t have all the information you need, explain what you know, don’t know, and how you’re going to find the answer. Watch this quick clip to see first-hand how it’s done.

